Our Story

Built from passion.Driven by expertise.

Heart & Soul Billing was founded on a simple belief: mental health providers deserve a billing partner who truly understands their world.

Why we exist

Mental health billing is unlike any other medical specialty. The coding complexities, parity law requirements, prior authorization battles, and the sensitivity around patient privacy make it uniquely challenging — and uniquely important to get right.

We founded Heart & Soul Billing Solutions after seeing too many talented therapists, psychiatrists, and counselors spend their limited time fighting with insurance companies instead of caring for patients. That shouldn't happen.

For over two decades, we've been the behind-the-scenes billing partner for practices across Virginia, Maryland, the DC metro area, and beyond — giving providers the financial clarity and administrative freedom they need to do their best work.

2021

Year Heart & Soul Billing was founded, with a singular focus on mental health.

50+
Practices currently served
100%
Mental health specialization
What We Believe

The values that guide everything we do.

Compassion First

Mental health is about people. We treat every claim, every patient account, and every provider interaction with genuine care.

Relentless Accuracy

Errors cost time, money, and trust. We verify every claim before submission and hold ourselves to the highest coding standards.

Full Transparency

No surprises, no hidden fees. You always know exactly what's happening with your revenue through clear, actionable reporting.

Continuous Improvement

Regulations, payer rules, and coding standards change constantly. We invest in ongoing education to stay ahead on your behalf.

Meet the Team

The experts behind your billing.

H
Founder & Lead Billing Specialist

Heather J.

20+ Years · Medical and Mental Health Billing Specialist · Lovettsville, VA

Heather brings over two decades of specialized experience in medical and mental health billing. She founded Heart & Soul Billing with a clear mission: to give mental health providers the financial infrastructure they need to build thriving, sustainable practices — without sacrificing patient care for paperwork.

Her deep knowledge of psychiatric and behavioral health billing — from complex CPT coding to parity law compliance to denial appeals — makes her one of the most knowledgeable specialists in the field. She personally oversees every client relationship and is always available to answer questions.

20+
Years of Experience
50+
Practices Served
100%
Mental Health Focus

Standards we uphold.

HIPAA Compliant
Full data security & privacy compliance
Continually Certified
Ongoing education in medical and mental health billing
Secure & Encrypted
Bank-level data encryption and security
Dedicated Support
One account manager for every practice

Ready to work with us?

Let's talk about your practice and how Heart & Soul Billing can help you thrive.

Schedule Free Consultation